AMSPAR and City & Guilds work together to provide qualifications recognised by Ofqual for the sector.

A range of qualifications are offered.

The National Health Service

The National Health Service is a huge and complex organisation which employs nearly 1.5m people. It also interacts with private providers. If you working in the sector people may look to you to provide initial guidance on where to go for assistance or advice.

Award in Working in the NHS

(Level 2)

The aim of the AMSPAR Level 2 Award is to enable learners to develop the knowledge and understanding to enable them to work as a medical receptionist / administrator within a range of medical environments.

It will provide them with basic knowledge of the structure of the NHS and an understanding of health and safety, employment legislation and the principles of data protection. They will also develop an understanding of the appraisal process within the healthcare sector and the importance of personal development. They will gain an understanding of patients’ rights and of the administrator’s role in the complaints process.

The AMSPAR Level 2 Award in Working in the NHS is accredited by Ofqual and is listed in the Qualifications and Credit Framework (9 credits).

Home Study

AMSPAR can provide a booklet (see FAQs) which contains a reading list and sample parts of examination questions. It also contains the aims and objectives of the qualification.

Study at a Centre

If you would like to be taught the course you should contact a City & Guilds accredited centre.



The candidate will understand:

AMSPAR   :   The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists                 © 2005-2019

Registered Charity Number 313310                 Registered in England and Wales, Company Number 850300       
Tavistock House North, Tavistock Square, London WC1H 9LN                 Telephone: 020 7387 6005
Last updated: Monday, 11th June 2018