AMSPAR and City & Guilds work together to provide qualifications recognised by Ofqual for the sector.

A range of qualifications are offered.

Medical Administration

Are you a caring person who enjoys working with and for others? Do you enjoy working as part of a team? If the answers are yes, then you could be an ideal person to work in medical administration.

As a medical administrator or receptionist you will fulfil a very important role within a health care environment. You will be part of the ‘front - line’ staff and often the first port of call for patient and relative enquiries, either by telephone or in person. You will also be involved in the electronic “Choose and Book” scheme. The impression that you make on these people will influence their opinion of the organisation that you work for. You will also work as part of a team and liaise with a variety of colleagues and health care professionals.

The medical receptionist or administrator can choose to work within general practice, hospitals, clinics or private practice.

Certificate in Medical Administration

(Level 2)

Studying for the Certificate in Medical Administration will equip you with the knowledge and skills required for this interesting and challenging role. It will also provide you with a stepping stone into your career.

The Course

Units available to study in this course include -
220 L2 Medical Terminology (6 credits)
221 L2 Medical Principles for the Administrator (9 credits)
222 L2 Administration Skills in a Medical Environment (9 credits)
223 L2 Communication Skills in a Medical Environment (7 credits)
224 L2 Working in the NHS (8 credits)
225 L2 Work Experience in a Medical Environment (5 credits)
To achieve the Certificate candidates must achieve 31 credits overall including units 220, 221, 222 and 223

Diploma in Medical Administration

(Level 2)

In addition to the above units the following are available:

801 L1 Spreadsheet Software
802 L1 Database Software
803 L1 Presentation Software
804 L2 Word Processing Software
805 L2 Spreadsheet Software
806 L2 Database Software
807 L2 Presentation Software

To achieve the Diploma candidates must a minimum of 42 credits overall including units 220, 221, 222 and 223 (31 credits) + a min of 11 credits from any of 224, 225, 801-806

Both programmes are available for full or part time study depending on the arrangements of the training provider. The average length of the course is 12 months and is suitable for both school leavers and mature students.

The Certificate and Diploma are the only nationally recognised qualifications designed for medical receptionists / administrators in the UK and is accredited by Ofqual within the Qualifications and Credit Framework at Level 2.

Students who successfully complete the full programme are eligible to become Members of AMSPAR. They are then entitled to post-nominals after their name.

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The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists
Registered Charity Number 313310. Registered in England and Wales, Company Number 850300.
Tavistock House North, Tavistock Square, London WC1H 9LN
Telephone: 020 7387 6005, Fax: 020 7388 2648
This page was last updated on: Saturday, 3rd August 2013
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